1. General

By placing an order on our website, you agree to the following Terms & Conditions. Please read them carefully before making a purchase. We reserve the right to update or amend these Terms & Conditions at any time without prior notice.

​

2. Product Nature 

All Lucky Scoop purchases are randomised mystery items.

• Customers will not be able to select specific items

• Each scoop is curated and packed fairly

• No two scoops are guaranteed to be identical

• Product images shown are for illustration purposes only

By purchasing a Lucky Scoop, you acknowledge and accept the element of surprise involved.

​

3. Preferences

Customers may indicate their preferred characters or colours during checkout.

• Preferences are treated as requests only

• We will do our best to accommodate preferences where possible

• Preferences are not guaranteed and are subject to availability and randomisation

Unmet preferences do not constitute a defect or error and will not be eligible for refunds or exchanges.

​

4. No Returns, Refunds or Exchanges

Due to the nature of Lucky Scoop products:

• All sales are final

• No returns, refunds, or exchanges will be accepted for:

  • Change of mind

  • Preference dissatisfaction

  • Duplicate items received

Refunds or replacements will only be considered if:

• Items are defective, or

• The incorrect quantity was sent

Clear photo or video proof must be provided within 48 hours of receiving the order.

​

5. Item Value & Fairness

Each Lucky Scoop is packed to ensure:

• The total value of items meets or exceeds the price paid

• Items are selected fairly without bias

Perceived value may vary between customers.

​

6. Shipping & Delivery

• Orders are processed within 3-7 working days

• Delivery timelines are estimates and may vary due to courier delays

• We are not responsible for delays caused by third-party logistics providers

Please ensure all shipping details are accurate. We are not responsible for parcels delivered to an incorrect address provided by the customer.

​

7. Lost or Damaged Parcels

Once an order has been handed over to the courier:

• We are not liable for lost or damaged parcels

​

8. Pricing & Payments

• All prices are listed in SGD

• Prices are subject to change without prior notice

• Orders are confirmed only upon successful payment

​

9. Intellectual Property

All website content, including images, text, designs, and branding, belongs to Scoop n' Loot and may not be copied, reproduced, or used without prior written permission.

​

10. Limitation of Liability

We shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

​

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Singapore.

​

12. Contact Us

For any enquiries regarding your order or these Terms & Conditions, please contact us at: 📧 scoopnloot@gmail.com